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STATE-OF-THE-ART
Show control

Smart Monkeys provides control solutions to various markets including architainment, theme parks, attractions, museums, airports, and more!

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encouraging individual growth for a stronger team

Through teamwork and supporting individual growth and training, we foster a great work environment and experience.

"I enjoy getting to work on a variety of projects both big and small, and try to develop my skills working with a wide range of technologies."

- AMY GOODWIN, PROJECT ENGINEER

OPEN POSITIONS

We are looking for bright, motivated, people who want to deliver compelling solutions through technology and programming for the themed entertainment industry.

Project Engineer/Programmer

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Summary

A Project Engineer at Smart Monkeys, Inc. is considered the primary technical point of contact for the client and is responsible of ensuring that systems & solutions are deployed and programmed according to the project scope. A major role is to provide controlled solutions for Audio/Visual/Lighting installations. This is a cutting-edge position that provides the opportunity to work on project of all sizes at sites all around the world.

Essential Duties & Responsibilities

  • Provide the company and its clients with control solutions for Audio/Visual/Lighting installations.

  • Participate in the design, development, implementation, commissioning, and support of Control and Network systems.

  • Develop custom equipment drivers, control methodologies & architectures, monitoring dashboards and interfaces, and custom GUI’s.

  • Plan and lead overall projects, systems testing & validation procedures, programming & scripting, and documentation efforts.

  • Store, retrieve and manipulate data for analysis of system capabilities and requirements.

  • Monitor control systems to ensure systems operate reliably and within established performance criteria.

  • Train end users and clients.

  • Provide After Sales technical support.

  • Balance multiple projects/assignments with alacrity while aggressively meeting deadlines and expectations.

  • Self-manage assignments and work autonomously when necessary.

  • Be highly collaborative and focused on sharing details routinely and consistently with team members.

  • Demonstrate a persistent optimism and ability to navigate challenges in a way that produces value, exceeds expectations, and promotes company success.

Qualifications

Knowledge of the following:

  • Advanced Control Systems Programming and Operation (especially Node-RED and scripting environments, as well as Q-SYS, Medialon, Alcorn McBride, etc.)

  • Proficient scripting abilities (Lua, JavaScript, Node.JS, SQL, etc.)

  • Networking Management, Configuration, Deployment, and Operation including VLANs, routing, QoS, IGMP, PTP (certification a plus)

  • Q-SYS Audio & Control (certification preferred)

  • Video and Presentation Systems Programming and Operation (Pixera, RealMotion, 7th Sense, Disguise, Touch Designer, etc.)

  • A/V systems, equipment, concepts, and technologies

  • User Interface development including some HTML and CSS knowledge

  • Office365 suite including Teams, Outlook, Word, and Excel
     

​REQUIREMENT: Must be eligible to work in the US.

BENEFITS

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15 days of paid time off 1st year; 20 days thereafter

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Health, dental, vision, and life insurance 100% covered by us.

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Short term disability

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Retirement plan after one year with company matching

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11 federal holidays

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Phone service provided

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Hybrid office/remote work environment

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Frequent travel

(w/ Per Diem)

Attributes

  • Strong verbal and written communication skills

  • Exhibits a positive attitude and establishes professional relations with others

  • Good organizational, work management, and time management skills

  • Good problem solving and technical troubleshooting skills

  • Self-driven and takes initiative

  • Ability to handle high pressure situations

  • Desire to work on unique and challenging projects across different markets and locations

  • Enjoys traveling

Training / Education

  • 2 to 5 years of work experience within the Audio/Visual or Software Development industries

  • Experience scripting, developing software solutions, or building user interfaces that communicate with other systems, manipulate data, or leverage database back-ends

  • Demonstrated experience with electronic control systems and signal processing; familiarity with relays and Programmable Logic Controllers is a plus

  • Degree in one of the following areas of study is preferred:

  • Computer Science

  • Computer Engineering

  • Computer Programming

  • Electronics Engineering

  • Entertainment Technology/Theatre

Job Type

  • Full-Time Employee.

  • 90-day probationary period.

  • Job location: Orlando or Miami office OR home office in Las Vegas.

Working Conditions

  • Travel is to be expected on average 50% of the time due to the nature of the projects.

  • Onsite environment will vary for each project. Employee may be asked to wear protective gear on building sites.

  • Office environment at company premises.

Compensation

  • Based on experience, USD per Annum paid on monthly basis.

  • 15 days PTO including sick, personal, and vacation; 20 days after 1 year.

  • Health, Dental, Vision and Life insurance.

  • Short term disability.

  • Retirement Plan after one year.

  • Workers Compensation.

We have offices in Miami and Orlando, FL

APPLY NOW

Send your resume to jobs@smart-monkeys.com

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Equal Opportunity Employer

FRONT-END WEB SOFTWARE ENGINEER/DEVELOPER

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Summary

Smart Monkeys, Inc. is an innovative and forward-thinking company that provides technical consulting, design and programming services for the show control and entertainment industry. Also, since 2015, Smart Monkeys Inc.  designs and manufactures its AV systems’ monitoring and management ISAAC platform. We’re looking for a self-motivated, talented and autonomous front end software engineer/developer. In your role, you’ll be developing custom, customer tailored user interfaces for projects of all sizes as well as contributing to the development of the ever-growing ISAAC platform.

Essential Duties & Responsibilities

  • Developing and Testing software (end-to-end development life cycle).

  • Developing web-based applications and modules in collaboration with other developers and software-architects using languages and frameworks mentioned below.

  • Integrate data from a REST API into the web application.

  • Specifications writing

  • Testing and documenting applications

  • Provide the company and its clients with front-end applications, monitoring dashboards and interfaces, and custom GUI’s, for control solutions for Audio/Visual/Lighting installations.

  • Work in collaboration with Project Engineer responsible for projects.

  • Self-manage assignments and work autonomously when necessary.

  • Be highly collaborative and focused on sharing details routinely and consistently with team members.

  • Demonstrate a persistent optimism and ability to navigate challenges in a way that produces value, exceeds expectations, and promotes company success.

Qualifications

Knowledge of the following:

  • ​Proficient in the following languages and formats: JavaScript (ES6) or Typescript, HTML5/CSS, JSON, XML.

  • Proficient in one of these frameworks and knowledgeable in the other: ReactJS / VueJS.

  • Understanding and working with RESTful API, socket.io/WebSocket, database concepts.

  • Knowledge of either NodeJS, Go, Node-RED, PostgreSQL, MongoDB, Redis, Docker or Mocha/Chai is a plus. 

  • Agile methods, development life cycle tools, Gitlab/Jira/Git.

  • A/V systems, equipment, concepts, and technologies is a plus.

  • Design is not a requirement, but sensibility to design is a plus.

  • Office365 suite including Teams, Outlook, Word, and Excel.

BENEFITS

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15 days of paid time off 1st year; 20 days thereafter

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Health, dental, vision, and life insurance 100% covered by us.

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Short term disability

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Retirement plan after one year with company matching

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11 federal holidays

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Remote

Attributes

  • Detailed oriented and self-motivated.

  • Be able to work autonomously when required and remotely.

  • Be a team player and exhibits a positive attitude and establishes professional relations with others.

  • Be pro-active and creative to bring ideas in the team.

  • Strong problem solving and technical troubleshooting skills.

  • Desire to work on unique and challenging projects across different markets.

  • Ability to switch work context and be able to be adaptative.

  • Ability to communicate with customers and partners when required.

Training / Education

  • 5+ years of work experience 

  • 5+ years of front-end development experience in technologies described above.

  • A bachelor’s or master’s degree is not a requirement but a strong plus.

Job Type

  • Full-Time Employee.

  • 90-day probationary period.

  • Job location: Remote from either USA or Canada.

Compensation

  • Based on experience, USD/CAD per Annum paid on monthly basis.

  • 15 days PTO including sick, personal, and vacation; 20 days after 1 year.

  • Health, Dental, Vision and Life insurance.

  • Short term disability.

  • Retirement Plan after one year.

  • Workers Compensation.

APPLY NOW

Send your resume to jobs@smart-monkeys.com with the subject
"Front End Web Developer Application"

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Equal Opportunity Employer

Support Manager

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Summary

As a Support Manager, you will be overseeing the support team and implementing appropriate processes to maintain quality and efficiency. You will be a point of contact for support tickets and will work in partnership with the customer and internal resources to provide off-site support on commercial A/V and Show Control projects. The ideal candidate will have at least 5 years of overall AV industry-related experience.

Essential Duties & Responsibilities

  • Handle support team’s work schedule

  • Handle onsite assessments, coordination, and scheduling

  • Ensure the support team has appropriate documentation and training to perform duties

  • Create & tweak support processes to improve efficiency and adapt to new contracts

  • Ensure customers are receiving prompt and efficient technical support on Show Control, A/V, and Network solutions

  • Respond to inbound phone calls, emails, and support platform inquiries

  • Perform triage and preliminary analysis of support requests, dispatching to the appropriate team

  • Follow up on open issues to provide feedback to clients

  • Build Smart Monkeys internal support knowledge base and log time for analysis purpose

  • Provide client support in the operation and configuration of ISAAC systems

  • Participate in ISAAC platform QA

  • Perform proactive system checks on systems under service agreements

  • Perform scheduled onsite assessments and inspections

  • Participate as needed in prescribed trainings on products and software

  • Obtain/maintain industry/manufacturer hardware certifications as required

  • Other duties assigned as needed

Qualifications

  • Management and team leadership experience

  • Extensive experience operating, troubleshooting and supporting a variety of AV systems

  • Ability to identify and describe typical systems, their components, cables and terminations used in AV systems

  • Ability to read, understand and convey schematics from CAD files

  • Knowledge of at least one Control System programming environment (Node-RED, Q-SYS Control, Medialon, Alcorn McBride, etc.)

  • Knowledge of at least one Audio DSP platform (Q-SYS preferred).

  • Knowledge of at least one Media Server (Pixera, RealMotion, 7th Sense, Disguise, Touch Designer, etc.)

  • Knowledge of programming/scripting languages (Lua, JavaScript, etc.)Knowledge of Windows and Linux operating systems preferred

  • Knowledge of networking for AV including VLANs, routing, QoS, IGMP, PTP (certification a plus)

BENEFITS

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15 days of paid time off 1st year; 20 days thereafter

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Health, dental, vision, and life insurance 100% covered by us.

hospitals_1.5x.png

Short term disability

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Retirement plan after one year with company matching

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11 federal holidays

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Phone service provided

Attributes

  • Strong verbal and written communication skills

  • Exhibits a positive attitude and establishes professional relations with others

  • Good organizational, work management, and time management skills

  • Good problem-solving and technical troubleshooting skills

  • Self-driven and takes initiative

Training / Education

  • 5+ years of work experience within the Audio/Visual industry

  • Degree in one of the following areas of study is preferred: Computer Science, Computer Engineering, Computer Programming, Electronics Engineering, Entertainment Technology/Theatre

Job Type

  • Full-Time Employee.

  • Job location: Orlando, FL

  • 90-day probationary period

Working Conditions

  • Occasional domestic or foreign travel (for scheduled assessments & inspections)

  • Hybrid office/remote

  • Regular week-end duties

  • Valid Driver’s License required

Compensation

  • Based on experience, USD per Annum paid on a monthly basis

  • 15 days PTO including sick, personal, and vacation; 20 days after 1 year

  • Health, Dental, Vision, and Life insurance

  • Short term disability

  • Retirement Plan after one year

  • 11 federal holidays

  • Phone service provided

  • Workers Compensation

Company Description

Smart Monkeys Inc. is a consulting and programming company specializing in providing advice, design, project management, programming, and support for the show control market, including theme parks, museums and permanent entertainment installations, live events, concerts, trade shows, cruise ship entertainment, architectural entertainment, and other audio/video installations.

APPLY NOW

Send your resume to jobs@smart-monkeys.com with the subject
"Support Manager Application"

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Equal Opportunity Employer

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